The fridge is fine but the freezer, which is supposed to be frost free, has a problem due to ice building up on the bottom of the compartment. I have had two visits so far under the guarantee to remove it. There is a drain hole under the cooling element that is supposed to let condensation flow out but it freezes solid and I cannot see how this is supposed to stay ice free without a full defrost. It looks like the freezer is going to need de-frosting manually at regular intervals. The service engineer could not offer any explanation as to why this was happening.
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