"Could not connect" error during air purifier onboarding

Last updated 01/12/2021 13:16

Issue

  • When trying to connect to purifier, I am getting "Could not connect" error during onboarding

Applies to

  • AEG AX9 series air purifiers
  • AEG AX5/AX7 series air purifiers

Resolution

If the device is ready to connect, the Air Quality Indicator (AQI) light on the purifier should be blinking. 

If it is blinking, you can try to connect manually: 

1. Go to Settings on your phone, and find WiFi settings

2. Make sure you are connected to Connect Wellbeing-XXXXX in the list of available WiFi networks

3. Go back to the Wellbeing App


If not, unplug your purifier for at least 10 seconds, plug it back in, and then press and hold the power button until the AQI light blinks. If it's still not blinking then cancel the process and restart again. 

Spare parts & Accessories
Spare parts & Accessories

Find original spare parts for your appliance in our webshop and have them delivered directly to your door.