I can't interact with the air purifier through the button on the user interface

Last updated 20/07/2020 10:54

Issue

  • I can't interact with the air purifier through the button on the user interface
  • Unable to change mode on AX9

Applies to

  • AEG AEG9 series air purifier
  • AEG Wellbeing app

Resolution

  • Make sure the child look mode is not activated (the lock button on the device is not lit up). The Child lock can be activated and deactivated by long-pressing the On/Off and the Mode button simultaneously for 4 seconds on the appliance.
  • The child lock can be activated/deactivated on the device screen in the Wellbeing app.


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