The Air Purifier Wi-Fi symbol is flashing, cannot connect to the Wi-Fi network

Last updated 23/07/2020 08:33

Issue

  • Why is the Wi-Fi indicator on the UI panel flashing?
  • Cannot connect AX9 to the Wi-Fi network

Applies to

  • AEG AX9 series air purifiers
  • AEG Wellbeing app

Resolution

Flashing Wi-Fi symbol means that your air purifier is not able to connect to the Wi-Fi network

  • First, make sure that you have the latest version of the Wellbeing app, that your Wi-Fi is working and that your air purifier is within range of your router (within 10 meters).
  • Then, try adding your air purifier to the app again. When you do this, be sure to select a 2.4 GHz Wi-Fi network and to enter the correct password for that network. The password is case sensitive.
  • If this does not work, it could also be that there is a problem with your router. Try restarting your router. Most routers simply need to be unplugged and plugged back into their power source to restart. Wait for a few minutes and check again. 
  • If that also didn’t work, you can also try to unplug your air purifier, wait for 10 seconds, plug it back in. Your purifier will try to reconnect again to your WiFi automatically.
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