The app displays "Filter not recognized" error message

Last updated 21/07/2020 11:10

Issue

  • I keep getting the "Filter not recognized" error in the app


Applies to

  • AEG AX9 series air purifier
  • AEG Wellbeing app

Resolution

  • Is there a white dot blinking on your device? If yes, it might be that there is a problem with your Filter RFID tag. 
  • Check so that the RFID tag located on the filter is not damaged, missing, or in the wrong position outside the RFID tag frame on the filter. If everything is okay, please contact support.

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