The App shows my air purifier as unavailable

Last updated 08/10/2020 08:06

Issue

  • The App shows my air purifier as unavailable

Applies to

  • AEG AX9 series air purifier
  • AEG Wellbeing app

Resolution

Reasons why your air purifier may show as unavailable in the App:

1. The air purifier is not plugged in

2. Your Wi-Fi is not working; try restarting your router.

3. The air purifier has been moved out of range of your Wi-Fi router; try moving your air purifier closer to the router (within 10 meters)


If you have checked the reasons above but the air purifier still shows as unavailable:

1. Unplug the air purifier

2. Wait for a few minutes

3. Plug it back in again


Still not available? Remove the air purifier from the app and add it again.

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