Support for Buying Directly From AEG
Recommended articles for Buying Directly From AEG
- Preparing for AEG to deliver and install your new appliance
- Is my appliance still covered by the warranty
- How to make a warranty claim
- How and when can I contact you for help?
- Preparing for AEG to install your new hob
- Preparing for AEG to install your new integrated oven
- How can I activate the warranty for a new item purchased directly from AEG?
- Booking a repair on an appliance with 5 year warranty.
- How can I be informed about the status of my order?
- How do I return my products?
Search our help articles
Delivery & Returns
Waiting for a delivery? Answers to frequently asked questions about planning for, receiving and returning orders.
Have questions or feedback about your purchase? Our Consumer Service team will be happy to help.
Installation & Service
Your questions answered on our delivery service and others available when you buy direct from AEG.
Missing your Order Confirmation, or looking for information on Delivery Status? Find information on how to proceed below.
Payment & Billing
Answers to questions about payment processing and your invoice — including billing and transaction security.
Find out more about how we can recycle your old appliance when you buy from us.