Support for Delivery & Returns
Waiting for a delivery? Answers to frequently asked questions about planning for, receiving and returning orders.
- Can I choose delivery date & time?
- Can I collect my order in person?
- Can I schedule a delivery?
- Do you deliver internationally?
- Do you deliver on weekends?
- Do you deliver throughout U.K.?
- How do I add or change the shipping address?
- How do I return my products?
- How long does delivery take?
- How will you deliver my order?
- The order has not yet been delivered despite the expiry of the scheduled time
- The ordered item arrived damaged. What can I do?
- What are the delivery and installation costs?
- What delivery options do you have?
- What happens if nobody is there when the courier arrives?
- What should I do if parts of the product are missing such as accessories or my user manual
- Where can I find the tracking number to follow up the delivery?
- You have received my return, how do I receive my refund?
Have questions or feedback about your purchase? Our Consumer Service team will be happy to help.
Installation & Services
Need help installing your new appliance? Your questions about services and warranties answered.
Missing your order confirmation, or looking for information on delivery status? Find information on how to proceed.
Payment & Billing
Answers to questions about payment processing and your invoice — including billing and transaction security.
Disposing of an AEG appliance? Find information on how to dispose of responsibly.
Learn more about how AEG works with sustainability.