How do I return my products?

Last updated 07/10/2020 16:02

Issue

How do I return my products?

Resolution

We are sorry you are not satisfied with your purchase.  You can return purchases within 14 days from delivery as shown below: 


Large and Small Appliances

Please contact our team to arrange the collection of your appliance on 03445 611 080

A collection request will be raised and our courier will collect the items

Your refund will be applied on the day the item is collected and will take 5-7 days to show on your bank/credit card statement


Small parcels such as spare parts or accessories 

Please return these to our warehouse at:

Unit 1

Bowburn North Industrial Estate

Bowburn

Co.Durham

DH6 5PF

Your refund will be process on receipt of your goods and funds should show on you bank/credit card statement within 5-7 working days

Please retain proof of shipping