How do I return my products?

Last updated 08/03/2023 13:56


How do I return my products?


We are sorry you are not satisfied with your purchase.  You can return purchases within 14 days from delivery as shown below: 

Large and Small Appliances

Please contact our team to arrange the collection of your appliance on 03445 611 080

A collection request will be raised and our courier will collect the items

Your refund will be applied on the day the item is collected and will take 5-7 days to show on your bank/credit card statement

Small parcels such as spare parts or accessories 

If you are within 14 days of receiving your delivery you can return it to us free of charge. Returns can be sent via Royal Mail. Large and small appliances cannot be returned by using this service. 

If you are outside of this time period please call us first to discuss your options. For items you need to return yourself, having spoken with us, our address is:


Unit 1

Bowburn North Industrial Estate




Your refund will be processed on receipt of your goods and funds should show on your bank/credit card statement within 5-7 working days

Please retain the proof of shipping

Spare parts & Accessories
Spare parts & Accessories

Find original spare parts for your appliance in our webshop and have them delivered directly to your door.