Support for Order
Missing your order confirmation, or looking for information on delivery status? Find information on how to proceed.
- Buying a replacment appliance directly
- How can I be informed about the status of my order?
- How do I know if my order has been entered correctly?
- How do I place an order?
- How long will it take to receive a new product in the event of a damaged or incorrect item?
- I changed my mind about a product I received. Can I return it? How can I exercise the right of withdrawal?
- I discovered that I ordered the wrong color for my appliance, how can I change the appliance?
- I have not received any order confirmation, what is the reason?
- I have not received my order confirmation email, what can I do?
- I received a wrong product. What should I do?
- I want to return my product but I can't find my receipt, what can I do?
- Is it possible to cancel an order already made?
- Is it possible to modify what I have ordered?
- The item that was delivered to me is incomplete or the accessories were missing. What should I do?
- The ordered item arrived damaged. What can I do?
- Unable to log in to My Account/ Password reset email not received
Delivery & Returns
Waiting for a delivery? Answers to frequently asked questions about planning for, receiving and returning orders.
Have questions or feedback about your purchase? Our Consumer Service team will be happy to help.
Installation & Services
Need help installing your new appliance? Your questions about services and warranties answered.
Payment & Billing
Answers to questions about payment processing and your invoice — including billing and transaction security.
Disposing of an AEG appliance? Find information on how to dispose of responsibly.
Learn more about how AEG works with sustainability.