I changed my mind about a product I received. Can I return it? How can I exercise the right of withdrawal?

Last updated 02/11/2020 16:00

Issue

I changed my mind about a product I received. Can I return it? How can I exercise the right of withdrawal?

Resolution

We are sorry to hear you are not satisfied with your purchase. If you wish to return the appliance, please call us 03445 611 080 within 14 days from your delivery date and our team will be happy to help. 

For small domestic appliances, we ask that you retain the original packaging for its collection and return.

*Please note that if you ordered a service such as disconnection or recycling of your old appliance and approved that the service is carried out before the right of withdrawal period has expired, the service is no longer covered by the right of withdrawal.