Support for Payment & Billing
Answers to questions about payment processing and your invoice — including billing and transaction security.
- Are my payments safe?
- Can I purchase with my company card?
- How can I change the billing information / can I bill the invoice to a company?
- How do I get a copy of the invoice?
- I can't finish the purchase, what can I do?
- I live in Channel Islands, do I need to pay VAT?
- I require a VAT receipt. Is it possible to receive it?
- I want to know more about a product I'd like to order, how can I do it?
- What does 14 days free returns mean?
- What payment methods can I use?
- When will the credit card be charged?
Delivery & Returns
Waiting for a delivery? Answers to frequently asked questions about planning for, receiving and returning orders.
Have questions or feedback about your purchase? Our Consumer Service team will be happy to help.
Installation & Service
Your questions answered on our delivery service and others available when you buy direct from AEG.
Missing your Order Confirmation, or looking for information on Delivery Status? Find information on how to proceed below.
Find out more about how we can recycle your old appliance when you buy from us.