Dropped something on hob / impact damage / cracked glass / care / replace and how to organise a repair (quick video)

Last updated 19/03/2021 13:41


Impact damage  / cracked glass on hob

Applies to

Induction Hob


If the glass ceramic surface / glass surface is cracked, switch off the appliance and unplug it from the mains. In case the appliance is connected to the mains directly using junction box, remove the fuse to disconnect the appliance from power supply. In either case contact the Authorised Service Centre by following the links below:




Do not attempt to replace cracked or broken glass yourself as this could lead to injury or further damage to the hob or your property. 

Impact damage is not covered by the warranty.  

In many cases it is possible to replace the broken glass and our team will be happy to advise you and book a repair.

Book a repair
Book a repair

Need to arrange a technician visit? Repairs in warranty are free of charge and we are here to support you after your warranty has expired. Authorised Technicians and genuine parts for complete peace of mind.