One of the rings on my Gas Cooker/Hob won’t stay alight?

Last updated 09/02/2021 11:12

Issue

  • The burner flame goes out after you have let go of the control knob 

Applies to

  • Freestanding Cooker
  • Gas Hob

Resolution

  • Push the control knob down and turn it counterclockwise to the maximum position, don't try to ignite the burner on a minimum position.
  • After you have lit the flame, keep the knob pushed for equal or less than 10 seconds.
  • Check the burner cap and crown are positioned correctly and the burner crown is clean or if you just cleaned them make sure they a completely dry


If the above steps don't resolve the issue then a service visit by one of our approved service providers is recommended.

Cause

  • The burner cap or crown are not placed correctly or blocked with debris/water 
  • The thermocouple has failed
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Out of warranty? Not a problem. We can arrange for a technician to repair your appliance for a fixed price where call out, parts and labour are covered without the worry of unexpected additional costs. Alternatively we can repair your appliance for a monthly subscription with a repair and care plan from Domestic & General Ltd.

Repairs for no more than £145 or £16.49 per month
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