Temperature in the fridge-freezer is too low

Last updated 10/06/2022 10:43


  • Cooling too much, too cold in the fridge
  • Temperature is too low in the fridge
  • The fridge is freezing, frost is forming inside  

Applies to

  • Refrigerator 
  • Fridge freezer


1. Check the temperature within the fridge

  • You will either have a dial temperature control or a digital control. A dial will be found within the fridge compartment, usually located close to the light. A digital control will be within the trim of the fridge.
  • Adjust the temperature by turning the temperature regulator or via the control panel.  
  • the temperature dial will usually start at 1 - this will be the lowest (warmest) temperature you will then be able to adjust up or down to a suitable temperature.
  • If you have ice build-up on items within the fridge adjusting the temperature down should help with this issue.
  • Avoid putting warm food into the fridge before cooling, this can affect the inside temperature and lead to temperature issues.

2. Make sure that no foodstuffs are touching the rear wall of the appliance.

  • Move any items which are touching the rear wall to prevent water or ice from forming on the shelf. 
  • The back wall will freeze during refrigeration and the ice will turn to water during automatic defrosting. 
  • If any items are touching the back wall during the defrosting process, the water will run onto the shelf instead of flowing down into the drainage channel.  

3. Check the seal around the door for any damage or gaps

4. Check that nothing is caught in the door or causing a blockage.   

If the above does not help to solve the problem you may want to contact the Service Centre and request an engineer visit either call 03445 611 611 or visit the website Here

Book a repair
Book a repair

Need to arrange a technician visit? Repairs in warranty are free of charge and we are here to support you after your warranty has expired. Authorised Technicians and genuine parts for complete peace of mind.

Spare parts & Accessories
Spare parts & Accessories

Find original spare parts for your appliance in our webshop and have them delivered directly to your door.