Washer dryer does not take detergents / water remains in the softener compartment

Last updated 25/03/2022 09:00

Issue

  • Detergent remains in the drawer
  • Softener remains in the drawer
  • No smell of the softener on the laundry
  • Leakage from the detergent drawer's front 
  • Mould in the detergent drawer
  • Water remains in the softener compartment

Applies to

  • front loader washer /dryer
  • front loader washing machine

Resolution

There is a few reasons why the detergent and or softener may not be dispensed properly into the drum. 

  1. Your dispenser draw may require cleaning - we also recommend leaving the drawer open slightly after every wash so it can dry out.
  2. Make sure your drainage hose has no kinks or bends
  3. Make sure the drainage is connected properly
  4. Make sure the appliance is level 
  5. Check your water pressure
  6. Your detergent/softener may be to thick or you could be putting to much in
If the above mentioned solutions do not help, contact the Authorised Service Centre (as the filter of the drain pump may be clogged).


How to clean the drawer/ additive compartment & Recess correctly

1. Remove the detergent dispenser drawer by pulling it firmly

Some models require pressing the catch downwards as indicated in the picture to pull the drawer out:

2. Remove the top part of the additive compartment to aid cleaning and flush it out under running warm water, to remove any traces of accumulated detergent. After cleaning, put the top part back into position.

3. Make sure that all detergent residue is removed from the upper and lower part of the recess. Use a small brush to clean the recess.

4. Insert the detergent drawer into the guide rails and push it in. Run the rinsing programme without any clothes in the drum.

5. Clean the detergent drawer regularly to prevent building in detergent residues


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