The door of the washing machine cannot be opened

Last updated 14/01/2022 10:15

Issue

  • The door of the washing machine cannot be opened

Applies to

  • Front-loaded washing machines
  • Washer dryers

Resolution

1. Too short a time since the end of the program.

The door can be opened about 5 minutes after the end of the washing cycle (after the bi-metal in the door lock has cooled down). This is normal.

2. Check if there is water in the machine.

If there is water in the machine, the door cannot be opened. If you want to open the door, you can do it after the water has been pumped out or, if necessary, by performing an emergency drain operation on the machine. 

Click Here to see how to drain your washing machine.

3. Make sure the door lock icon is not active.

On some models, if there is a problem with opening the door and the display is off, turn on the washing machine and make sure the door lock icon is not active, some machines require the display to be on to unlock the door. 

Note: Make sure that the water level inside the drum is not too high. If necessary, proceed with an emergency drain.

Warning: Risk of Burns! Make sure that the water temperature is not too high and the laundry is not hot. If necessary, wait until they have cooled down.

Warning: Risk of injury! Make sure that the drum is not rotating. If necessary, wait until the drum stops rotating.

4. Reset the machine.

Switch off the mains plug socket and then switch it on again after about 20-30 seconds. Then test whether the machine is working normally, this should also reset the door lock icon. If this hasn't worked then we recommend an engineer visit.

5. Perform emergency door opening. (This doesn't apply to every model)

On some machines, the door can be opened in an emergency by pulling down on a bar using a screwdriver or similar object, for example. If the machine has an emergency release, it is located next to the fluff filter. See the full description in the user manual.

6. Contact us to arrange a repair.

If the door cannot be opened without water in the machine and the above advice does not resolve the problem, we recommend requesting a visit by a service engineer.

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