If the robotic vacuum gets stuck (under the bed, between the chairs)

Last updated 28/08/2020 06:46

Issue

  • What if the robotic vacuum still gets stuck?
  • What if the robotic vacuum is unable to free itself?

Applies to

  • robotic vacuum cleaner

Resolution

The robotic vacuum will only clean in areas with the proper amount of space. 


If the robotic vacuum still gets stuck:

  •  It will pause normal cleaning and try to free itself. If the robotic vacuum succeeds, it will resume cleaning.

If the robotic vacuum is unable to free itself:

  • It will stop and show an error code on the display.
  • To proceed, place the appliance in the start position and re-start the cleaning.
  • If the robot gets stuck again in the same place, try to block the area to prevent the appliance from accessing it again.
  • For more information please consult the user manual. Download user manual
  • If the problem persists, we recommend contacting an Authorized Service Center.

You can contact an Authorized Service Center by clicking on the link below or via your smartphone app.

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