If the robotic vacuum gets stuck (under the bed, between the chairs)

Last updated 28/08/2020 06:46


  • What if the robotic vacuum still gets stuck?
  • What if the robotic vacuum is unable to free itself?

Applies to

  • robotic vacuum cleaner


The robotic vacuum will only clean in areas with the proper amount of space. 

If the robotic vacuum still gets stuck:

  •  It will pause normal cleaning and try to free itself. If the robotic vacuum succeeds, it will resume cleaning.

If the robotic vacuum is unable to free itself:

  • It will stop and show an error code on the display.
  • To proceed, place the appliance in the start position and re-start the cleaning.
  • If the robot gets stuck again in the same place, try to block the area to prevent the appliance from accessing it again.
  • For more information please consult the user manual. Download user manual
  • If the problem persists, we recommend contacting an Authorized Service Center.

You can contact an Authorized Service Center by clicking on the link below or via your smartphone app.

Book a repair
Book a repair

Need to arrange a technician visit? Repairs in warranty are free of charge and we are here to support you after your warranty has expired. Authorised Technicians and genuine parts for complete peace of mind.

Spare parts & Accessories
Spare parts & Accessories

Find original spare parts for your appliance in our webshop and have them delivered directly to your door.