Robotic vacuum cleaner show error code E:11 / E:12 / E:13 / E:14

Last updated 26/08/2020 08:36

Issue

  • Robotic vacuum cleaner show error code E:11
  • Robotic vacuum cleaner show error code E:12
  • Robotic vacuum cleaner show error code E:13
  • Robotic vacuum cleaner show error code E:14
  • Wheels are stuck
  • Brushes are stuck

Applies to

  • robotic vacuum cleaner (RX9 series, Pure i9 series)

Resolution

  1. Check that all parts turn freely. 
  2. Clean and remove entangled threads from parts if needed.
  3. Replace brush roll or side brush if damaged. 
  4. Check ”Cleaning and maintenance” section in the user manual

Cause

  • Error code E:11 means that the right wheel is stuck
  • Error code E:12 means that the left wheel is stuck
  • Error code E:13 means that the brush roll is stuck
  • Error code E:14 means that the side brush is stuck
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