Stick vacuum cleaner does not charge the batteries

Last updated 07/03/2024 08:39


  • The vertical vacuum cleaner does not charge the batteries
  • Charging the batteries takes over 6 hours

Applies to

  • Stick vacuum cleaners


1. Move the main unit to the lowest position (applies to some models). It should not be locked in the upper or intermediate position.

2. Check that the connectors on the back of the main unit are connected to the charging station.

3. Make sure the charging plug is connected to the back of the charging station and the power supply is connected to the socket.

Plug another device (table lamp or hair dryer for example) into the electrical outlet and switch it ON.  This will test that power is getting to the socket. 

4. Make sure the main floor nozzle is connected to the device (applies to some models). Otherwise, the charging process will not start.

5. Store and charge the vacuum cleaner in a room and at an ambient temperature between 5°C and 35°C. 

Charging time is longer at high temperatures - this is normal.

6. The battery life has expired. Replace the batteries.


  • The main unit is in the wrong position (applies to some models)
  • The device is not correctly positioned in the charging station
  • The charging plug is not connected
  • Incorrect suction cup connected or no suction cup connected (some models)
  • To protect the battery and electronics, the charging function is deactivated if the ambient temperature is below 5°C or above 35°C
  • The battery life has expired - needs to be replaced
Find your User Manual
Find your User Manual

Solve problems and find instructions and other documentation for your product.

Spare parts & Accessories
Spare parts & Accessories

Find original spare parts for your appliance in our webshop and have them delivered directly to your door.