Faulty clip underneath
The black clip that slides back and forwards (to hold the metal u-shaped bar in place that itself holds the brush in place) constantly falls out, meaning the bar falls open and then the brush falls out.
This culminated in the black clip getting lost and now I can't use the hoover on carpet.
On calling before Christmas to ask for a new part, I spent at least an hour struggling to get "Freya" to understand me... after that, I asked for the replacement part but was then sent a new brush and some random wheels... Not what I asked for. [As an aside, I raised a complaint about Freya and all I got was a "thanks for letting us know...]
On second try today, waited 50 minutes on hold for someone to "ask an engineer what we can do" to then be hung up on!!!
ABSOLUTELY SHOCKING CUSTOMER SERVICE!
AEG
Hi Paul,
Thank you for taking the time to provide us with a review regarding your AEG Cordless Stick Vacuum Cleaner.
Firstly I would like to take this opportunity to sincerely apologise for the frustration and inconvenience caused regarding this matter.
We have spoken with our technical department who have advised us that we would need to have an engineer attend to inspect your appliance.
We would advise emailing our consumer care department on consumer.services.UK@AEG.com so we can arrange this appointment for you.
Kindest Regards and stay safe