Combi Oven KMY768080M. The issue is the microwave function which we rate as Poor. The microwave function tends to heat food unevenly resulting in pockets of food, especially close to the walls of the container, being overheated (rapidly boiling) and other pockets remaining cool. Attempts have been made to adjust the power and time but the end result is the same. We have placed a glass platter in the base of the oven and turned the container regularly but this provides no significant improvement. We have an older Panasonic Inverter Dimension 4 freestanding Combi oven Model A773SBB and the microwave performance is vastly superior to the AEG combi oven we have just purchased. The Panasonic product has a turntable and the absence of this feature in the AEG product is probably a significant factor in the uneven cooking performance. It is very disappointing and we bitterly regret specifying this AEG Combi oven for our new kitchen. In hindsight we should have specified a second fan oven/grill and a built-in Panasonic solo microwave, I could not recommend this AEG product.
POOR MICROWAVE PERFORMANCE
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Hello AnnD,
We would like to start by thank you for taking the time to provide us with a review regarding your AEG Oven, however we are saddened to read that you are unhappy with the workings of your appliance.
We would always recommend rotating the food when cooking and stirring the food to enable even cooking.
If you have been doing this and your appliance is still covered under the manufactured warranty, we would strongly recommend contacting our consumer care department on 03445 612 612 and have them arrange for an engineer to inspect and repair your appliance.
However, if your appliance is now outside the manufactured warranty we can only recommend you either contacting our After Markets Department on 03445 610 529 where you can discuss our fixed price repair options, or alternatively you can speak with your retailer as under your consumer rights act, if you feel as though your appliance is unfit for purpose they can make the commercial decision to either repair, replace or refund you the cost you have paid for your appliance.
