Ceramic Cooker

Hello. It's so hard, no it's impossible to get to speak to anyone at AEG. Everything about your firm is about how not to talk to the public who buy your products. I am so disappointed. We bought one of your freestanding cookers around 6 years ago. What we found was the knobs are cheap and painted on and rub off easily if slightly rubbed. The clock does what it likes and the oven seems to do the same. It cooks at different temperatures depending on how it feels. The engineer said it was fine but it doesn't cook fine. I had my previous cooker for over 30 years and it was amazing. NOT AN AEG. I mourn its passing. This cooker has felt like we have moved back into the middle of the last century. it's built so the knobs don't stay where you put them. Anyone coming along could easily accidently brush past and change the settings on any of them as they just slide around (No fix click) My 30 + y-o-cooker clicked on and off so this couldn't happen. This cooker looks quite good but its all looks and doesn't deliver. Now the final straw the HINGES packed up. I thought we could simply replace them but NO, the whole cooker has to be thrown out and have to get a new one. Great for the environment AEG!! I can't find the difference between all the models for the 3 or is it 4 ceramic cookers you do and it's such a muddle. AEG doesn't want to talk to their customers and to make matters worse different sites have opposing information. It feels a bit hit and miss. We have insurance and I have looked for another large freestanding cooker to replace it and they are all pretty awful. With just a little attention to detail, this cooker could have been good. instead, I feel it fails on many counts for me. I wish I could have a range instead! One good thing.. it has a large oven and both top and bottom ovens can be on at the same time. I just wish the designers had been more thoughtful in important design features and getting the oven to cook evenly.. it doesn't.
All I want to know is have they changed the design and are the HINGES an improved design? Can't speak to anyone to find out. Crazy times when we can't speak manufacturers

After 30 odd years it was time to say goodbye to our Creda cooker after several faults that were going to be expensive to repair.
Chose this model after seeing it in Curry’s rather than on a website.
We like the design, quality & functionality. We also like the ability to cook fruit cakes in the top oven.
Only one dislike at this time is why the food cooks unevenly when it has all round airflow unless we are doing something wrong but the manual doesn’t help.
I’m happy that we have got a great cooker and hope it will last us as long as the predecessor did.

Annoying points:
The legs aren’t long enough, drives me mad, as does the groves all round the top, catches all the crumbs - especially a nightmare for cleaning.
The door isn’t easily cleaned. I’ve had it a week and normally have no problems with my old oven. Makes it look terrible from the outside, after 2 uses.
The food is meant to cook evenly - it does not.
Very noisy - have to turn the tv up and the kids get annoyed.

Good points:
Large width - love this.
I like the idea of the functions but not tried them yet.
I’m not overly impressed so far, especially for the price!

The first one we received was faulty, so not a good start.