Great machine let down by very poor quality control and slow customer service response to deal with the fault
Potentially a great machine with many flexible options, including a steam programme and water softening, let down by very poor quality control at the factory and poor quality customer service to deal with the fault.
Bought a top of the range model, which like all AEG washing machines weighs the washing and adjusts the programme time accordingly or warns you if it is overloaded. Sadly my machine thinks it is overloaded even when it is empty!
To date the fault has not been cleared and customer support non-existent except for a visit by a local electrical engineer on behalf of AEG, who could only confirm that the fault existed.
Other manufacturers are already feature smart diagnosis of machine faults - a tool that I certainly would have benefitted from if AEG had adopted it into its design.
As it has been faulty from the start, I am concerned that its overall reliability will be equally poor. How soon will something else go wrong?