60 cm Chimney Hood

Answer by

Hello Ade1,

Thank you for providing us with a review regarding your AEG Chimney Hood, we are unhappy to hear that you are unhappy with the brightness of the lights on this appliance which has resulted in you providing this machine with a 2 star rating.

Sadly as this is a cosmetic issue there is not much we can do to assist you in this matter however we would like to thank you for bringing this to our attention, we can assure you we will be passing this feedback on to our product department for further investigation when manufacturing these appliances in the future.

Going forward, we can only suggest you speak with your retailer to see whether there is something they can do to resolve this matter for you.

If there is anything else we can assist you with, please contact our consumer care department on 03445 612 612.

Answer by

Good Morning,

Thank you for taking the time to provide us with a review regarding your AEG Chimney Hood.

I am saddened to read that you are unhappy with your appliance and for the fact you have had to have an engineer attend to your appliance twice.

I would also like to sincerely apologise for the fact you have not received any correspondence from the email you have sent in to our consumer care department.

I can assure you we will be passing all your feedback on to the managers of the consumer care department and have them investigate this matter further.

If this matter has still not been resolved for you please could we kindly ask you to contact our consumer care department on 03445 612 612 so we can try and redeem ourselves and have this matter resolved for you.

Answer by

Hello Diane, thank you for your 4* review of your Chimney Hood. We do make some of the quietest appliances on the market, so it's unfortunate you're finding yours a bit noisy on full power. We recommend that cooker hoods are put on 10 minutes before cooking starts and leaving it on 10 minutes after cooking has finished, this may well allow you to operate the hood on a lower power level to keep noise levels to a minimum, but of course it does depend on how many pans are on the hob and the food type being cooked as to what setting you need your hood to be at. Another tip is to keep your aluminium grease filter as clean as possible, it'll help the efficiency and reduce the frequency you'll need to replace your carbon filters (if you're recirculating your hood). Your grease filter is dishwasher safe, just make sure they're in there with nothing else. Thanks again Diane.