I purchased this machine as a replacement for a previous AEG washer dryer. The design is good. The door locks after every cycle. The emergency door opening works SOMETIMES
Door locks after every cycle
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Our DualSense Technology tailors the temperature and motion of the drum to different fabrics and adjusts programmes accordingly. Lower heat and controlled movement mean that everything from delicates to outdoor wear can be carefully and washed in one go. Both washing and drying cycles are certified by Woolmark Blue to safely clean even hand-wash only woollens in one process. For outdoor wear, a dedicated wash cycle cleans and protects technical fabrics to preserve their textures over time; and a dedicated dry cycle works to restore water repellency.
ProSense Technology® automatically adjusts washing and drying times to the size of the load. Enabling convenient and economical cycles – saving on time, energy and water – whether the load is small or big.
The NonStop 60 Minute programme takes just an hour to wash and dry small loads. Meaning ready-to-wear results on-demand. And you benefit from the most convenient way to care for your clothes – without compromise.
Take control with the Wash & Dry mode button: choose one comprehensive wash and dry cycle so that clothes are cleaned in one go; or select separate wash and dry cycles to suit. The ultimate flexibility from an excellent washer dryer.
The steam programme from relaxes the fibres in your clothes to reduce wrinkles and avoid ironing. Ensuring they look and feel better for longer. The option to quickly refresh clothes without putting them through comprehensive cycles also means they stand the test of time with less exposure to temperature and motion.
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Door locks after every cycle
I purchased this machine as a replacement for a previous AEG washer dryer. The design is good. The door locks after every cycle. The emergency door opening works SOMETIMES
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Major fault in under 3 yrs
Paid £650 for this premium machine after our last washer dryer packed up after 10 years of service. Has been great and so beautifully quiet. 2 weeks ago it started to make an awful noise when spinning. Now sounds like an aeroplane taking off. Got repair man in who said bearings have gone and advised to contact AEG as this should not be happening to a machine of this age. Got a second opinion from retailer who advised the same. Spoke to AEG today. Explained the situation, adviser went to speak to manager. After 10 mins on hold I was told that the machine was out of the good will period. I asked to speak to the manager which triggered a series of attempts to fob me off - it’s after 5pm now, I can give you an email address. When I politely explained that I’d like to speak to someone I was put on hold and cut off. Not the outcome I expect with a serious fault like this when my research empathically confirms it shouldn’t be happening with a machine of this supposed quality that’s less than 3 years old. From what I understand the design of the machine is such that the bearings are now contained within a sealed unit meaning it has to be fixed by AEG and is more difficult and costly to fix. Very unhappy that AEG have such a short term view on customer satisfaction. I speak at conferences about major brands and their approaches to customer service so the only upside of this is that I have a case study to share.
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Hi JonnyA,
Thank you leaving us with your review on the washing machine and the service received. We are sorry to hear of the inconvenience incurred, it is never our intention to leave our consumer feel disregarded and we can fully understand the reasons for your disappointment. When a product develops a fault outside of the warranty cover, we are always happy to review and provide the necessary assistance to bring the appliance to working order. We have a designated team whom are able to review out of warranty cases via Fixed Price Repair and we are trust that they have provided an offer to ensure that the washing machine is returned to working order.
For further review on the terms and condition involved with this offer, please visit the following link to have a look: https://www.aeg.co.uk/support/repairs/.
Kindest Regards
The AEG Team
Not as good as the last one
On ordering the machine I forgot to check it had a short wash cycle. To my dismay the shortest cycle is for delicates and is still 50 minutes. This is a serious flaw as many people just want a light wash for 20 or 30 minutes as the old AEG machine did. Otherwise I guess it’s ok. A bit disappointed for the money paid.
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Thank you for taking the time to write your review. Your machine has Prosense Technology - this means that it will automatically adapt to the size of your load. It can adapt to a load as small as 1kg. The machine will adapt the amount of water being used, and adapt the length of the cycle, to suit the size of the load each time. In addition to this automatic technology, you also have a 'Quick' button. (next to delay start) which (on some programs) you can press once to reduce the time, or press again to reduce more time. There are more details on this in the User Manual on page 17 (Section 8.8). Programs are longer as they are then much more energy efficient. We hope this information has helped, and once again, thank you for taking the time to write your review as we appreciate all feedback.
A beautiful washing machine with a very short life
Not sure if the price reflect the quality. Purchased the first one two year ago, and after a bit started to be extremely loud. Luckily in warranty, the technician told to change both motor and drum, practically a brand new machine. Anyway,
Waiting long for the parts, the costumer service was constantly impossible to be reached. Finally, got a replacement. (Took a long time for both, more than a month of self-service laundrette).
Now after one year exactly, out of warranty, it starts playing up again. The exact same initial noise before a very loud one.
I am not making massive loads, using the machine twice a week, deep cleaning the machine regularly, checking the filter, etc.
I guess this one was a prototype... and this is why is unreliable.
A Beautiful piece of design, solid, nice setting, easy to use. But no spin cycle, and neither a great short Wash cycle either. Apart cottons and Eco all the other cycles have really low kilo loads.
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Thank you for bringing this matter to our attention.
We appreciate your feedback on the product despite the inconvenience incurred with the appliance and the issues incurred.
We would like to be able to review and assist you with this matter and would recommend to email us on https://www.aeg.co.uk/support/contact-us-form/
Once again, thank you for your review.
Kindest Regards
The AEG Team
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