8000 Series Washer Dryer

Answer by

Hello and thank you for your review. I'm delighted that you like your new AEG Washer Dryer. You mention the robustness and quietness of your new appliance and these go very much hand in hand. With it's weight, the vibrations are reduced and therefor you minimise the noise levels. Easy to use controls are a familiar feature across all AEG appliances, it's something we know our customers really appreciate. I hope you continue to be happy with your choice and thank you again for your review.

Answer by

Hello Bryen, thank you for your review. It is indeed a heavy machine, it's definitely something you find with premium appliances. I'm glad you were able to get it into position and are enjoying using it. Regarding the accessories, on page 14 of the manual, it does state (6.1 Available in
www.aeg.com/shop or from
authorised dealer), so these wouldn't come with every appliance but certainly are available from the AEG webshop. If you've purchased them from the webshop and they've not arrived on the expected date, please do get in contact and we can investigate further.

At time of writing, we don't use Bluetooth in any of our appliances, so it's unfortunate you were made to believe this be the case. I'm unable to find any mention of Bluetooth on the product page or instruction manual, however I will of course pass your comments to the relevant team to make them aware.

I'm pleased that you're satisfied with the drying results. The rule with Washer Dryers is of course to remove half of the full load of clothing when setting the drying function. This allows for space in the drum for the clothes to dry and naturally expand from wet to dry.

Thank you very much once more for your review.

Answer by

Hi River,

Thank you for your review on the washer dryer. we are sorry to hear that your clothes are coming out creased.

We would like to assist you with this matter and would recommend to visit the link below to review the possible resolutions to this matter:

https://www.aeg.co.uk/support/support-articles/laundry/washer-dryers/clothes-are-too-creased-after-washing-in-the-washer-dryer/

If you require any further assistance, please do not hesitate to contact us on 03445 611 611 or email us on https://www.aeg.co.uk/support/contact-us-form/.

We also have a live chat available if this is suitable for you.

Kindest Regards

Answer by

Hello Essvee,

Thank you for taking the time to provide us with a review regarding your AEG Washer Dryer.

I am saddened to hear that your appliance has developed a fault which has caused the heating element to break and now the appliance will not spin.

If your appliance is still covered under the manufactured warranty we would strongly advise you contacting our consumer care department on 03445 612 612 and have them arrange for an engineer to inspect and repair this appliance.

However if you are now outside the manufactured warranty, we would suggest contacting our After Markets department on 03445 610 529 to discuss out fixed price repair options.