IAE64411FB SenseBoil Induction Hob 60 cm

Answer by

Hi nannybenson,
Thank you for your review on the hob and we are sorry to learn of the difficulties you have experienced with the appliance.
The sense boil function is a great assistance for the initial boil and we would recommend visiting the following link to review this function further. https://www.aeg.co.uk/support/support-articles/cooking/hobs/induction-hob---how-to-use-the-senseboil-function/?query=SenseBoil&pageType=searchPage&category=Support.
When the product is delivered, the installer must check the type of connection in your home and the required cable for this model, all to ensure that the appropriate installation is carried out. We would recommend to review the user manual regarding the installation requirements.
For any further enquiries regarding this matter, please do not hesitate to reach us on 03445 611 611 or email us on https://www.aeg.co.uk/support/contact-us-form/ and we will be happy to help.
Kindest Regards

Answer by

Hello Kheris,

Firstly I would like to take the time to thank you for providing us with a review regarding your AEG Induction Hob.

I am saddened to read that you are unhappy with the workings of your appliance which has resulted in you providing this appliance with a 2 star review.

In regards to the feedback you have made regarding the boiling time, sadly if an engineer has attended and has stated that this is the way the appliance is manufactured and their is no know fault sadly as a manufacturer there is not much we can assist with.

However if you feel as though your appliance in unfit for purpose we strongly recommend you speaking with your retailer, as under your consumer rights act they can make the commercial decision to either replace the appliance for you free of charge or refund you for the amount you have paid.


Kindest Regards

Answer by

Hi tomky_for_hob

Many thanks for taking the time to leave a review for your AEG Hob. We are glad you are mostly pleased with your purchase. Sorry to hear you having trouble with the sense boil function. It is important to note this is to be used as a pre cooking function and is optimized to be used with just water in the pan. Here is some useful hints and tips from the manual below. *if you are still having trouble activating this function ,there be a fault with the appliance in which case we recommend contacting the retailer or one of our authorized services centers (depending on when the appliance was purchased as may still be in warranty, or able to return etc)

SENSE BOIL HINTS/TIPS
1. Touch to activate the hob.

2. Touch to activate the function. A blinking appears for cooking zones on which you can presently use the function.

3. Touch the control bar of any available cooking zone for which you want to start the function (between the heat setting 1-14). The function starts. If you do not choose any cooking zone within 5 seconds the function does not activate. Once the function starts the indicators above the symbol come on one after another until the water reaches the boiling point. When the function detects the boiling point the hob emits an acoustic signal and the heat level automatically changes to 8. If all cooking zones are already in use or there is some residual heat on all of them, the hob emits a beep sound, the indicators above blink and the function does not start. To deactivate the function touch (the function deactivates and the heat setting goes down to 0) or touch the control bar and adjust the heat setting manually. The Pause function and lifting of the pot deactivate the SenseBoil® function.

Using this type of feedback allows us to share the thoughts of our customers directly with the design team for future appliance development, so thank you again for taking time to write your review.

Answer by

Hello, thank you for your comments on your new AEG Induction Hob and for the 5* review you've given it. The Hob2Hood feature is fantastic, it allows your Hob and Hood to communicate and the Hood will respond to the actions of the user. If it recognises an extra pan has been added to the Hob, it monitors the vapour levels and will adjust the extraction setting should it need to. You can even operate your hood extraction levels manually through the Hob which is great to stop any fingerprints on the Hood or if it's a Ceiling Hood and the controls can't be easily reached without finding the remote control. I hope you continue to enjoy using your Hob.