IKB64401FB Induction Hob 60 cm

Answer by

Hi Monty21

Many thanks for taking the time to leave a review on your AEG Induction Hob We are so glad to hear you are happy with your purchase. Im sure you are already taking advantage of its fantastic features. Great to hear you are enjoying its clear separate controls -The adjustable timer (max. 99 minutes) will remind you of the cooking time. It can also be used as a minute minder when the burners are not in use. Induction hobs are quick heating and extremely responsive meaning that you can confidently use cooking techniques that require the right temperature. Electromagnets detect the size and shape of your pans so only the surface area that has your pan on top will be heated, not only keeping you safe but also reducing the amount of energy used.

Using this type of feedback allows us to share the thoughts of our customers directly with the design team for future appliance development, so thank you again for taking time to write your review.

Answer by

Hello Superchef,

I would like to start by thanking your for taking the time to provide us with a review regarding your AEG Induction Hob.

I am sorry to hear that your hob has two large cracks which have occurred due to a pan being accidentally dropped on the appliance.

Our products are all built to UK & EU safety standards and undergo rigorous functional testing. As part of our on-going commitment to quality, safety and reliability of products

Any item of weight which has been directly dropped onto the appliance or knocked against the side of the appliance with force can cause these appliances to crack or chip.

Another reason for your appliance to break with any light impact would be back the appliance has been installed into the incorrect size housing.

Sadly as this is not a manufactured fault with this appliance we would be unable to assist you further regarding this matter, we can only recommend that if you feel as though your appliance is unfit for purpose to speak with your retailer, as under your consumer rights act they can either replace the appliance for you, repair the appliance or provide you with a full refund.

Answer by

Hi MGE207,

Many thanks for taking the time to leave a review for your AEG Induction Hob. We are glad you are happy with your purchase and find the hob clear and easy to use. we can appreciate the perimeter of the glass can be potentially prone to chipping - Using this type of feedback allows us to share the thoughts of our customers directly with the design team for future appliance development, so thank you again for taking time to write your review.

Answer by

Hello DaveP, firstly thank you for your repeat custom and thank you also for your review. You mentioned the word instant, that's perfect for describing Induction technology. Combined with pans with a good amount of iron in the base, Induction gives you that truly instant and controllable heat from gentle to intensive. Your model has a fantastic pause feature on it too, this is great should you have to leave the cooking area but not want to switch the hob off altogether. A pause function press brings each active zone down to a low simmer, so it keeps the movement and heat in the pan so food cooking pauses until you return. A second press of the pause function brings each zone back up to the original power levels of each zone.

Thank you again for your review.