Repair your appliance

Repair your appliance

Contact our team to arrange a repair with your authorised service provider.

Did you know that you can solve minor issues without booking a repair? Try searching your issue below.

Covid-19 Information

Safety continues to be a priority for both our customers and employees. We ask that if you, or anyone in your home is displaying symptoms of COVID-19, please arrange for your repair to be after your isolation period and following 2 daily consecutive negative lateral flow tests.

If you already have booked a service visit, we ask that you re-schedule by calling 03445 611 611

Choose your repair option

In Warranty Repair

  • Fully qualified AEG approved technician
  • Reliable and professional service
  • Original AEG spare parts
  • Free of charge within the manufacturer's warranty period

Terms & Conditions

Having your PNC to hand will help save time when arranging your repair. 

For help finding your PNC click here

 

 

Fixed Price Repair

  • Fully qualified AEG approved technicians
  • Reliable and professional service
  • Original AEG spare parts
  • One agreed, fixed fee for the repair - no surprises
  • Repair guaranteed for 3 months
  • An offer of a discounted appliance if we can't repair
  • Replacements can be delivered, installed and the old appliance taken away

Having your PNC at hand will save time when arranging your repair.

For help finding your PNC, click here.

Please read our full Terms & Conditions.

No more than £165

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Repair & Care

Repair & Care is a maintenance and support plan for your broken-down appliance, 

  • Initial repair by a qualified AEG approved technican
  • Any further repairs needed will be covered for the duration of your plan - for ongoing peace of mind
  • If we cant fix your initial fault, we will refund any monies paid up to that point
  • One agreed, fixed fee, inclusive of parts – no surprises
  • A remote annual health check on your appliance and ongoing support from the Appliance Care Team
  • A visit by a technician if your appliance fails the annual heath check or stops working

This Maintenance & Support Plan is provided by Domestic & General Services Limited. 

Need to change, discuss or cancel your appointment?

REPLACEMENT APPLIANCES DIRECT FROM AEG

If you decide that replacing your appliance is the right choice rather than repairing we can help. We can also arrange for installation of your new appliance if needed.

If however you arrange a technician visit, in the unlikely event your appliance cannot be repaired, both of our repair options offer a replacement appliance service. Call us to discuss your options.

woman choosing an aeg fixed price repair

Why choose a Fixed Price Repair?

  • A fixed, one time payment, for a repair
  • Parts included within price
  • Repairs completed by an approved AEG technician
  • An offer a discounted appliance if we are unable to repair
installing laundry appliance

Why Choose Repair and Care?

  • Clear pricing for your repair and then ongoing repairs for the duration of the plan
  • Parts included within price
  • A refund if we are unable to complete the initial repair
  • Accidental damage included
 

5 Year Promotional Warranties

To arrange a repair on an appliance older than 2 years, please call on 03445 611 611 or visit support page and click on the chat icon at the bottom of the page.